Legend:
(B) baseline proficiency,
(I) intermediate proficiency,
(M) mastery-level proficiency
Performance Indicators
- Student requests for assistance are responded to in a courteous, respectful, and timely manner, and offer culturally responsive feedback. (B)
- Multiple modes of communication are used to promote equitable access. (B)
- Instructors are regularly accessible, within professional boundaries, to students in accordance with college policies and procedures. (B)
- Instructor contact and access information is provided in writing to students in a clear and culturally responsive manner. (B)
- Instructor time is properly allocated with equitable access for the purpose of receiving and responding to group and individual student requests for assistance. (I)
Technical Knowledge
- Knowledge of and ability to use voicemail, email, and online technologies. (B)
- Knowledge of the required and contracted office hours. (B)
- Knowledge of professional boundaries and college policies and procedures regarding student contact, with a focus on cultural relevancy. (B)