Key Activity E2: Provide information or referrals to meet student needs

Legend:
(B) baseline proficiency,
(I) intermediate proficiency,
(M) mastery-level proficiency

Performance Indicators

1. Instructor time is properly allocated for the purpose of receiving and responding to group and individual student requests for assistance, emphasizing diverse learning styles. (B)
2. Referrals are conducted in a respectful manner and in compliance with ethical guidelines, promoting equitable access. (B)
3. Applicable procedures and guidelines for documentation and follow-up of referrals are followed. (B)
4. Reasonable accommodations are provided with respect to recommendations from a service referral (e.g. disability support services or access services). (B)
5. FERPA (Family Educational Rights and Privacy Act, 1974) laws are followed. (B)
6. Ongoing communication with student services professionals is maintained. (I)

Technical Knowledge

1. Knowledge of available student services, student clubs, and proper procedures. (B)
2. Knowledge of confidentiality/ethics (FERPA). (B)
3. Ability to implement reasonable accommodations in the learning environment, to promote equitable access (B)
4. Knowledge of disability support services and ADA (Americans with Disabilities Act). (B)
5. Knowledge of documentation procedures and the ability to follow-up on the referral. (I)
6. Knowledge of organizations, opportunities, and procedures for obtaining support for student activities and competitions. (I)